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To provide quicker and more accurate responses to issues or emails, please include as much information as possible on the initial request including:
Version of the app - put in the Affects Version/s field in the issue
Version of the Atlassian product - put in Environment field in the issue
Steps to recreate, including wiki markup or command or configuration information
Licenses
Unless otherwise noted, all Feed Three Atlassian Apps software is licensed under the provisions of the Feed Three Atlassian Apps EULA.
Yes, these are available at no charge just like Atlassian products by going to your my.atlassian.com account. Find the add-on and look for View Development License.
What if my evaluation license is going to expire before my purchasing process is complete?
Go to the Marketplace entry for the add-on and press Free 30 Day Trial to get another evaluation license.
Install the license on your instance by going to add-on in the UPM.
Licenses are installed after the add-on is installed using Manage Add-ons - otherwise known as the Atlassian Universal Plugin Manager (UPM).
We strongly recommend use of a recent version of the UPM. Upgrade reasonable often.
Older versions of UPM may require going to the Config link for the add-on to add the license.
Community/Open Source Software (OSS) licenses for add-ons are available free for any host product with an Community/OSS license - email sales@atlassian.com to request a Community/OSS add-on license.
Where can I find my existing licenses? Your my.atlassian.com account.
What if I can't purchase through the Atlassian Marketplace from my country? See the tip below.
Contact sales@appfire.com if you would like to purchase your software through an Atlassian Platinum Expert. You will get more personal attention for no additional cost!
In some cases, a pre-release app or tool snapshot will be available that contains fixes marked as resolved in Jira. Go to the Jira item for indication of snapshot availability. Also, look for release notices on the project's wiki pages that are work-in-progress.
Integration Services
Bob Swift Atlassian Add-ons does not provide these services directly, however, Appfire does provide integration, customization, and other professional services. Contact sales@appfire.com.