Help

Owned by Betsy Walker (Unlicensed)
Last updated: Nov 16, 2018 by Holly Wright (Unlicensed)

On this page

General

  1. Broken links, login problems, or other general administration questions: support@feedthree.appfire.com
  2. Business inquiries: info@feedthree.appfire.com
  3. Searching for information using Google site search with your search terms

Support

If you have a usage question

Add a question to the Atlassian Community site. 

We recommend that you create a support request if you have a complex usage question or you need to provide attachments and detailed information.

If you need an improvement added to an app

Please create an improvement request.

If you have a bug to report

Please go to the app's project in Jira and search for an existing issue or create an issue.

If you need support

Please create a support request.  An alternative is emailing support@feedthree.appfire.com.

Sign in required to participate in the community

This site is viewable by anonymous users. To participate in the community, you are required to have or create an Atlassian account and sign in. Participants can ask and answers questions, watch pages, and create and watch issues. 

To provide quicker and more accurate responses to issues or emails, please include as much information as possible on the initial request including:

  1. Version of the app - put in the Affects Version/s field in the issue
  2. Version of the Atlassian product - put in Environment field in the issue 
  3. Steps to recreate, including wiki markup or command or configuration information

Licenses

  1. Unless otherwise noted, all Feed Three Atlassian Apps software is licensed under the provisions of the Feed Three Atlassian Apps EULA.

  2. Atlassian Marketplace handles all license orders, quotes, tracking, and billing using your my.atlassian.com account.
  3. Licenses are installed after the add-on is installed using Manage Add-ons - otherwise known as the Atlassian Universal Plugin Manager (UPM).
    • We strongly recommend use of a recent version of the UPM. Upgrade reasonable often.
    • Older versions of UPM may require going to the Config link for the add-on to add the license.
  4. Community/Open Source Software (OSS) licenses for add-ons are available free for any host product with an Community/OSS license - email sales@atlassian.com to request a Community/OSS add-on license.
  5. Where can I find my existing licenses? Your my.atlassian.com account.
  6. What if I can't purchase through the Atlassian Marketplace from my country? See the tip below.
  7. Other licensing problems? Email sales@atlassian.com.


Want expert help with your purchase?

Contact sales@appfire.com if you would like to purchase your software through an Atlassian Platinum Expert. You will get more personal attention for no additional cost!


Prices

The Atlassian Marketplace listing contains current pricing. See Products for a list of products and links.

Quotes

Quotes are available from my.atlassian.com. See Help.

How to get fixes

In some cases, a pre-release app or tool snapshot will be available that contains fixes marked as resolved in Jira. Go to the Jira item for indication of snapshot availability. Also, look for release notices on the project's wiki pages that are work-in-progress. 

Integration Services

Bob Swift Atlassian Add-ons does not provide these services directly, however, Appfire does provide integration, customization, and other professional services. Contact  sales@appfire.com.

Contacts

  1. General email: info@feedthree.appfire.com
  2. Support email: support@feedthree.appfire.com

Additional Information

Confluence®, Jira®, Atlassian Bamboo®, Bitbucket®, Fisheye®, and Atlassian Crucible® are registered trademarks of Atlassian®
Feed Three Atlassian Apps (an Appfire company) 
© 2005 - 2018 Appfire — a trusted provider of Atlassian Add-ons and Services.