Smart Queues for Jira Service Management


Smart Queues for Jira Service Management empowers agents to save time and increase productivity. 

Using Smart Queues for JSM, agents can now sort, filter, and search within their queues to create custom views on the fly that make it easier to identify and prioritize their most critical issues.


  • Filter issues by one or more keywords and field values across multiple queue columns
  • Combine filters with single- or multi-column sorting for even more customized views
  • Queue filter and sort options are maintained even after you leave the page
  • Smart Queues builds on your existing queue configuration, so no additional setup is required after installation

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Save time and manage queues more efficiently

Give agents the tools they need to quickly and easily organize, prioritize, and respond to their most critical issues for faster resolution times — no need for admins to configure dozens of custom queues anymore!

Find key issues within your queues using filters

Filter by one or more data points across multiple columns or search for a specific keyword or phrase to instantly locate specific issues in your queue as soon as you start typing or select a value.

Customize your queues with advanced sorting

Sort data by one or more columns and combine with custom filters for even more control over your queues. Smart Queues remembers your filter and sort selections so you can get back to your view with one click.

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