Give agents the tools they need to quickly and easily organize, prioritize, and respond to their most critical issues for faster resolution times — no need for admins to configure dozens of custom queues anymore!
Find key issues within your queues using filters
Filter by one or more data points across multiple columns or search for a specific keyword or phrase to instantly locate specific issues in your queue as soon as you start typing or select a value.
Customize your queues with advanced sorting
Sort data by one or more columns and combine with custom filters for even more control over your queues. Smart Queues remembers your filter and sort selections so you can get back to your view with one click.